The Best Features of VoIP Phone Systems

It is inevitable for small businesses to have to compete with bigger ones on the same playing field while earning revenue. VoIP phone systems help these startups by allowing them to do so without having to spend minute fortunes on their company phones because they have so many features – all at a price that most small businesses can afford. Here are some of the most popular features of a Voice over Internet Protocol phone system and why any startup should consider them.

Automated Directory Service (ADS)

This feature has been present in our smartphones in recent years, often called as voice dialing. ADS functions by allowing callers to say the name of the person they wish to speak to or the extension number they are trying to reach and be connected to that line. As revolutionary as this feature may be, users have to ensure that their system manages to work effectively with various accents, voice pitches, and variations in pronunciation. This can be done by testing the feature with employees who have marked accents and differences in pronunciation, minimizing the risk of annoying or infuriating callers in the future.

Call conferencing

Regular phone service providers offer a feature called Three-Way Calling. This allows up to three people to be on the line during one call. However, with globalization and the acceleration of business operations, people sometimes need to communicate with more than two people at a time, some of them being in a different country. The ability to communicate globally is crucial to establishing that a small is competitive and this is one feature that VoIP system provides at no extra cost.

Employee monitoring

This feature is in no way as severe as it sounds. In essence, it shows employees all through the company and who among them is available. Also, it presents the best way to contact the desired employee, whether it is via e-mail or mobile phone, and for inter-organizational communication, instant messenger. This is a great tool for time management.

Automated operator 

For small companies that cannot afford to hire a receptionist to answer calls during business hours, they no longer need to sacrifice other employees and their time. This feature takes calls and lets the caller hear a pre-recorded greeting and assists them on how to reach the person they want to speak to.

Call forwarding

At present, this is probably the most popular feature of VoIP phone systems. A feature once limited cellular phones, it is now available for a company phone. This feature forwards calls from the office straight to the recipient’s mobile, laptop, and in some instances, their residential phone. This provides employees who are constantly mobile with a chance to accommodate calls regardless of location.

These are only a few features and there are bound to be much more available. However, those features must not let the user forget the most important thing and that is call quality. Make sure the service provider puts quality in the forefront and then feel free to choose the features needed for the VoIP system.